Shipping Policy

Everything you need to know about our dispatch timelines and delivery process across India.

Order Processing & Dispatch

We try our best to process and prepare your orders as quickly as possible. To ensure complete operational integrity, every single order booked on our platform undergoes a careful physical quality verification check before being packed.

Dispatch Timeline: All orders are securely dispatched within 24 to 48 hours of order confirmation (excluding Sundays and national holidays).

Delivery Timelines

We ship our products across almost all pin codes in India. Once your order is handed over to our national courier network, the estimated delivery timelines are:

Metro Cities

3 to 4 Business Days

Delhi, Mumbai, Bangalore, etc.

Rest of India

4 to 6 Business Days

Tier 2/3 Cities & Districts

Remote Locations

Up to 7 Business Days

Depending on local courier access

Shipping Rates & Surcharges

We believe in transparent pricing. Our standard delivery across India is absolutely free; however, specific transactional parameters apply depending on your payment method:

Standard Online Delivery: FREE shipping across India on all prepaid orders (UPI, Cards, NetBanking).
Cash on Delivery (COD) Fee: A logistics handling surcharge of ₹149.00 is added to all COD bookings. This covers the additional courier charges and return-to-origin (RTO) security processing.

Safe Packaging Standards

We deeply respect the sacred books we distribute. Every single package is wrapped carefully using customized thick layered boxes and high-grade bubble wrapping to ensure your books arrive at your doorstep in pristine, flawless condition without any transit scratches or structural warping.

Order Tracking

We partner only with premium national express logistics providers (such as BlueDart, Delhivery, and India Post) to guarantee quick and secure handovers.

As soon as your package leaves our distribution desk, we automatically trigger a secure tracking ID to your registered mobile number and email. You can monitor your package live via our Track Order Desk or by clicking the direct courier tracking link provided.

Cancellation & Refund Policy

Last Updated: June 2026 • Please read our guidelines regarding cancellations and order replacements.

1. Order Cancellation

We process and pack orders quickly to ensure fast delivery. You can cancel your order within 12 hours of booking by contacting our WhatsApp support desk or via email.

Once an order has been verified, packed, and handed over to our courier partner for dispatch, it cannot be cancelled or modified from our system.

2. Damage & Replacement Only

Due to the sacred and custom nature of the printed editions we distribute, we follow a strict Replacement-Only Policy. We do not offer cash refunds or order returns once the item has been delivered in good condition.

However, if your package is damaged during courier transit, or if you receive an item with printing, binding, or physical defects, we will gladly ship a fresh new copy to you at zero additional cost.

How to Claim a Replacement

If you receive a physically damaged package, please follow these simple verification steps within 48 hours of delivery:

1 Take a clear photo or a short video showing the damaged part of the book or box wrapper.
2 Share your Order ID and the captured media directly with us on our WhatsApp support hotline: +91 7470612116, or email us at support@giftaquran.in.
3 Our operational helpdesk will verify your details within 24 hours and arrange a fresh package dispatch immediately.

3. Undelivered Parcels

If a courier delivery agent is unable to locate your physical address after multiple delivery attempts, or if the provided recipient mobile number remains unreachable, the package will automatically be returned to our dispatch hub.

In such situations, our customer support desk will reach out to you directly to verify your address coordinates before preparing a re-shipment of your order.